ISO/IEC 20000-1:2018 is the International Standard for Service Management. It is most often used for IT services and facilities management and applies to large and small organizations that support clients where areas of risk can impact operations. The standard ensures an organization’s IT Service Management System (ITSMS) processes are aligned with international best practice, as well as the needs of the organization itself. This standard helps organizations benchmark how their managed services are delivered, and how they can measure the service levels and assess their performance.
